Return Policy

 

Returns, Refunds, and Cancellations Policy

At Nudog, we’re committed to ensuring your satisfaction and your pet’s happiness. Below is everything you need to know about managing returns, refunds, and cancellations.

 

Order Cancellations

If you need to cancel your order, contact us immediately after placing it.

• Before Dispatch: We can cancel orders that haven’t yet been shipped.

• After Dispatch:

• Non-perishable items can be returned at your expense.

• Frozen Dog Food cannot be returned or refunded once shipped.

 

Promotions and Discounts

Canceling part of an order tied to special offers, discounts, or free delivery may void these benefits. Refunds will be adjusted accordingly.

 

Frozen Dog Food

Due to the perishable nature of Frozen Dog Food, returns are not accepted. Refunds may be issued only under the following circumstances:

• You received the wrong Frozen Dog Food item.

• The food arrived in an unusable state, such as being thawed or damaged during transit.

• Any other issues affecting the quality of the product.

For issues with Frozen Dog Food, please contact info@nudog.ae within 24 hours of delivery.

 

Damaged Items

If your order is damaged upon arrival:

• Notify us within 24 hours, including photos of the damaged items.

• If the parcel was left in a safe place or accepted without inspection, include these details in your report.

We’ll work swiftly to arrange a replacement or refund where necessary.

 

Returns for Non-Perishable Products

Cold-pressed or other non-perishable products can be returned under these conditions:

• Items must be returned within 10 days of delivery.

• Products must be unused and in their original packaging.

 

How to Return

• Securely pack the items, including your order number and a note explaining the return.

• Use a recorded delivery service to send the package to: Nudog Pet Food,[Insert Address]

• Keep proof of postage, as Nudog is not responsible for items lost or damaged in transit.

Refund Processing

• Refunds are issued after the returned items are received and inspected.

• Processing takes 7–10 working days, and refunds will appear as "Nudog Pet Food."

• If the refund isn’t visible after this time, contact your bank before reaching out to us.

 

Subscriptions and Bulk Orders

• Cancellations for subscription or bulk orders must be made at least 48 hours before the next dispatch to avoid charges.

• For partial cancellations, refunds will be prorated based on the remaining period.

 

Short Shelf Life or Expired Products

If a product is delivered with a near-expiry date:

• Notify us within 48 hours of delivery, providing proof of purchase and a photo of the product label.

• If the claim is valid, we’ll arrange a replacement or refund.

 

Eco-Friendly Returns

As a sustainability-conscious brand, we encourage eco-friendly practices:

• Reuse original packaging for returns wherever possible.

• All Nudog boxes and packing materials are recyclable—check your local guidelines for proper disposal.

 

Payment and VAT Details

• Payments are securely processed through Stripe, which accepts Visa, MasterCard, American Express, and other major credit cards.

• If you require a VAT invoice, contact us at info@nudog.ae

 

Dubai-Specific Policies

To comply with Dubai’s e-commerce regulations:

• All prices include VAT unless stated otherwise.

• Refunds and returns are managed in line with Dubai Consumer Protection guidelines.

• Customers may escalate disputes to the Dubai Department of Economic Development (DED).

 

Delivery Delays

While we work to ensure prompt delivery, unavoidable delays due to weather or carrier issues may occur. Refunds for delays will be evaluated on a case-by-case basis.

 

Customer Support

For assistance with returns, refunds, or cancellations, contact us at:

• Email:info@nudog.ae

• Phone:[Insert Phone Number]

• Hours: [Insert Business Hours]

For urgent matters, such as incorrect or delayed deliveries, please call us directly for immediate support.