Privacy Policy

 

Your privacy is important to us. This Privacy Policy outlines how Nudog Pet Food (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with our website, www.nudog.ae (the “Site”). By using our Site, you agree to the practices described below.

 

What Information We Collect

 

Device Information

We automatically gather details about your device when you visit our Site, including:

• Browser Details: Type and version.
• IP Address
• Time Zone Cookies: Installed on your device.
• Interaction Data: Pages viewed, search terms used, referral sources, and browsing behavior.

 

Technologies Used

• Cookies: Small files that store unique identifiers. Learn how to manage cookies at All About Cookies.
• Log Files: Record actions on the Site, such as IP addresses, browser types, and timestamps.
• Web Beacons, Tags, and Pixels: Track browsing patterns and measure engagement.

 

Order Information

When you place or attempt to place an order, we collect:

• Personal Details: Name, address, email, and phone number. Payment Information: Credit card details and payment method.
• Order Details: Items purchased and transaction amounts. SMS Data We may collect cart and order details, including abandoned cart data, to send SMS reminders about your shopping activity.
• Combined Data: The term "Personal Information" in this policy refers to both Device and Order Information.

 

How We Use Your Information

 

We use your information for:

• Order Fulfillment: Process payments, ship items, and provide invoices or confirmations.
• Customer Support: Respond to inquiries and provide assistance.
• Fraud Prevention: Screen orders to detect and prevent fraudulent activity.
• Marketing: Send personalized promotions and advertising based on your preferences.
• Site Improvements: Enhance navigation and measure the success of marketing efforts.

 

Sharing Your Information

To ensure smooth operations, we share your information with trusted third parties:

• Shopify: Our e-commerce platform. Learn about Shopify’s privacy practices here.
• Google Analytics: Helps us understand user behavior. Learn more or opt-out here.

 

SMS Data Sharing

Your SMS opt-in data is shared only with service providers required to deliver messages, such as phone companies and SMS platform providers.

 

Legal Disclosures

We may share your information to comply with legal requirements or protect our rights, such as responding to subpoenas or court orders.

 

Targeted Advertising

We use your information to deliver personalized ads through platforms like Facebook and Google.

Learn More and Opt-Out Options:

• Network Advertising Initiative
• Facebook Advertising Preferences
• Digital Advertising Alliance

You can also adjust your Nudog account preferences to opt out of targeted ads.

 

Your Rights

For UAE Residents

• Access, Update, or Delete Data: Contact us at info@nudog.ae for assistance.
• Legal Basis: We process your data to fulfill orders, deliver services, or meet legitimate business needs.

 

Cross-Border Transfers

Your information may be processed outside the UAE, including in Canada or the U.S., in compliance with UAE data protection laws.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless required otherwise by law. You may request deletion of your data at any time.

 

Security Measures

Protecting your data is our priority. We implement:

• Encryption: Secures payment information during transmission.
• Restricted Access: Only authorized personnel can access Personal Information.
• Monitoring: Regular reviews and updates to prevent breaches.

 

Sustainability Commitment

As part of our dedication to sustainability, we strive to minimize the environmental impact of our operations:

• Eco-Friendly Data Practices: Optimize data storage and communication processes for energy efficiency.
• Digital Communication: Use digital channels to reduce paper waste wherever possible.

 

Do Not Track Signals

Our Site does not respond to browser "Do Not Track" signals, but we offer other opt-out mechanisms for targeted advertising.

 

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the latest revision date.

 

Contact Us

For questions or concerns regarding this Privacy Policy or to exercise your rights, contact us at:

• Email: info@nudog.ae
• Address: Nudog Dubai, UAE